Across Merseyside, local authorities and providers have transformed access to housing and support through a single, shared Gateway – connecting assessments, referrals and placements across more than 200 services.
When data is joined up, people don’t fall through the gaps.
Local authorities across the country are facing rising demand and tighter budgets – but the challenge isn’t only about funding. It’s about coordination. Merseyside’s approach shows what can happen when neighbouring councils, support providers and voluntary partners work through one shared system, with consistent assessments and transparent referrals.
The Merseyside Gateway Model:
Six councils, one shared process.
CDPSoft’s platform underpins the Mainstay Gateway, linking six local authorities across Merseyside – a partnership that has been running successfully for over ten years.
Through the Gateway, teams can:
– Record referrals once and share securely across agencies
– Avoid duplicate assessments and repeated information gathering
– Track progress and see where people are waiting
– Identify unmet need and plan capacity more effectively
– Report on outcomes at individual, service and regional levels.
What Other Councils Can Learn:
Turning collaboration into everyday practice.
The Merseyside Gateway is now widely recognised as a best-practice model for multi-agency housing support. It shows that by sharing a consistent process, supported by flexible, data-driven software, local authorities can reduce duplication, improve safeguarding, and make better use of resources.
Built on CDPSoft Technology
Technology that enables collaboration, not complexity.
The Gateway runs on CDPSoft’s housing and support platform; a system developed, owned and supported entirely in the UK. Every feature is designed to make joined-up working simpler and more transparent, from referral workflows and safeguarding flags to real-time dashboards.
Feature highlights:
– Secure, UK-based data hosting
– ISO 27001 accredited
– Configurable to local processes and partnership structures
Explore the Gateway in Action
A proven model for connected housing support
Merseyside’s experience demonstrates that coordination doesn’t have to be complicated — it just needs the right framework. Read the full Mainstay Gateway case study to learn how six councils work together to provide faster access to housing and support.
Click here to read about the Gateway
Could a shared Gateway approach work in your area?
CDPSoft works with local authorities nationwide to design systems that connect housing, support and safeguarding services. Request futher information to see how a coordinated model could help you plan, report and deliver better outcomes.
Merseyside’s experience demonstrates that coordination doesn’t have to be complicated; it just needs the right framework. Read the full Mainstay Gateway case study to learn how six councils work together to provide faster access to housing and support.