A trusted outcomes framework, now available UK-wide through CDPSoft
Better Futures is a trusted outcomes-monitoring and case management framework used by housing support providers, local authorities, and commissioners to measure progress and demonstrate impact.
Developed in partnership with the Scottish Government and delivered via CDPSoft since 2011, Better Futures has helped organisations across Scotland understand, evidence, and improve the difference their services make.
Now, for the first time, Better Futures is available UK-wide directly through CDPSoft – offering a proven, consistent, and person-centred approach to outcomes measurement for all organisations delivering housing-related support.
About the Better Futures Framework
Better Futures enables support workers and service users to plan, record, and review progress towards independence. Its structured scoring system and visual progress tools help individuals track their journey, while managers and commissioners can access clear data to inform decision-making and demonstrate value for money.
Used by more than 35 provider organisations, 2,000 support workers, and 50,000 people across Scotland, Better Futures continues to set the standard for outcomes-based housing support.
The Five Goals of Better Futures
The framework is built around five broad goals, each representing a key area of housing-related support:
- Accommodation – Ensuring people have safe, secure, and suitable housing
- Health – Supporting physical and mental wellbeing, and recovery from addictions
- Safety & Security – Addressing domestic abuse, harassment, and risk management
- Social & Economic Wellbeing – Building life skills, managing money, and developing confidence
- Employment & Meaningful Activity – Encouraging learning, skills development, and participation in work or volunteering
Each area contains specific elements that can be individually scored, creating a clear picture of progress over time. This combination of qualitative and quantitative data allows organisations to evidence both individual achievements and wider service outcomes.
Putting People at the Centre
Better Futures keeps individuals in control of their journey.
Service users and advocates can view, discuss, and contribute to their own support plans, ensuring that progress reflects their personal goals and circumstances.
This person-centred design supports trauma-informed and strengths-based practice, helping people build confidence and independence at their own pace.
Why Choose Better Futures?
As the original technology provider since its creation, CDPSoft offers a stable, secure, and continually improving platform for Better Futures users – alongside the flexibility to grow into broader service management when needed.
Continuity and trust
- CDPSoft has delivered, hosted, and supported Better Futures securely since 2011.
- Current Scottish users continue seamlessly with no change to their existing data or functionality.
UK-wide access
- The proven framework is now available to organisations across England, Wales, and Northern Ireland.
- Ideal for providers and commissioners seeking consistent, evidence-based outcome reporting.
Proven results
- Designed to meet outcomes-based commissioning and funding requirements.
- Used nationally to demonstrate value, improve service quality, and strengthen strategic decision-making.
Room to grow
Better Futures can be adopted as a standalone outcomes framework or integrated within CDPSoft’s wider suite of modules, including:
- Referral and Assessment Hubs
- Temporary Accommodation and Property Management
- Contract and Commissioning Management
- Multi-Agency Gateways
- Advanced Reporting and AI-enabled Insights
This flexibility allows organisations to start small and expand as their data and reporting needs evolve.
Secure, Supported, and UK-Developed
All Better Futures systems are hosted in ISO 27001-certified UK data centres and managed entirely by CDPSoft’s in-house development and support teams.
Organisations benefit from:
- A dedicated account manager and business consultant
- Access to our Freshdesk knowledge base and helpdesk
- Regular product updates and system enhancements
- Remote training and onboarding options
With over 30 years of software development expertise, CDPSoft combines reliability, compliance, and continuous improvement to keep services running smoothly.
Discover Better Futures
Whether you’re a housing support provider, local authority, or commissioning organisation, Better Futures gives you the tools to record meaningful outcomes, evidence success, and drive continuous improvement.
Start your journey today — explore how Better Futures can support your organisation.
Email: enquiry@cdpsoft.com